Marketplace Software Platform Features for a Service Marketplace Site

Landing Page Example

Users may register for the site using their email and password combination from Facebook or Google
Users are only required to give email, password, display name, and location in order to use the site
Registration page may be required either before browsing or when they are ready to make a purchase
Image and all text are customizable for this page

Able to view the services each provider offers individually
Able to see price for each service offered by hour or project
Able to view media provided for each service including images, video links, or PDF’s
Able to view associated subcategories and tags in relation to each individual service
Able to view experience and other relevant bio data required by the site admin per service offered
Able to read reviews on each service offered
Able to see availability as established by the service provider, per service offered
Able to hire directly or message each user
Able to see general location of service provider

Messaging system to allow for conversations and questions inside the marketplace
Personal Contact details are hidden from users to keep users inside the marketplace
Once service is agreed by both parties and funded, relevant personal details released in order to do business

Service Providers may add services they are qualified to provide
Service Providers may add photos, video links, or PDF’s to showcase their expertise
Service Providers will select from site administrators predetermined categories, subcategories and tagging to list their service offering
Service Providers will also be required to answer site admin determined questions per category of service they offer
Service Providers may choose the price per hour or other designated rate until for their services
Service Providers will list the service offered by freeform title and description
Service Providers will list details on how they will deliver the service

Each user may collect verified and unverified reviews
Verified reviews are received after a booking occurs through the marketplace via a unique link
Verified reviews have a check icon next to the reviewers name
All reviews contribute to the users overall rating
Service Providers and Service Seekers may both collect reviews
Reviews may be collected as both a 5 star rating and free form text box
Non-verified reviews may be collected at anytime by users and non users
Non-verified reviews may be requested by users – they may attach their email address book or post on Facebook, Google, or Twitter to request reviews
Non-verified reviews contribute to overall rating but do not have a check mark

Offered as daily or hourly
Allows for user to see availability per service
Allows Service Provider to block out what days they are unavailable
Allows date and time to be associated with each booking
Modifications in date and time allowed in booking process
Once both sides confirmed the calendar will block out the now unavailable time slot

Users may make purchases with credit cards
Users have the ability to store credit cards
Payment processing occurs through a third-party processor – either Braintree Payments or Stripe
If purchasing multiple services at once, one payment is collected from the buyer

Searching may be broken into overall project, and specific items associated with project
This “in search of section” may be accessed in the buyers dashboard and modified or removed at any time
Service providers may apply to each individual job as they qualify
Service providers will get an automated email if their specific service matches a category requested in the marketplace
Specifics of the buyer’s request may relate to price, timeframe and scope of the service they need fulfilled

Automatically match services that buyers are searching for with major category of items that service providers have listed for sale in the marketplace
Notification are sent to the service providers with matching a category via email
Service providers with services offered in that desired category also have a “match” notification in their dashboard

Service providers have the ability to offer services directly to buyers searching for a that service via the internal messaging system
Service providers will include necessary photos and details of the their expertise through that message
Buyers may accept the service offering if the specifications and details meet what they are searching for
Buyers may decline the service offering
Buyers may revise the service offering and update pricing, details or delivery date

Emails may be modified at any time by the site administrator
Client constructs design and content for emails, marketplace sets the triggers that sends them
Website includes automated emails when standard actions occur in the marketplace for all items listed below
New user welcome
Password reset
Message received
Item sold
Item matched
Item shipped
Review Request
Money Exchanged

Social sharing to Facebook, Twitter, and Pinterest available on each item listed – pushing to those platforms
Social logins through Google and Facebook available at registration

Update text, images, and colors on landing page, registration and login page
Provide Logo and social media links
Access to update, remove, or add categories, subcategories, and tags
View users and export based on filters
Impersonate users to help with tech support or read messages
Delete users if in violation of policies
Locations users may enter the site
Update emails
Write required questions in regards to each category for sale in the marketplace
Rate units
View sign up metrics by day
Export users at any time